The shipping time is 1 to 2 days and the delivery time is 7 to 12 working days after ordering on the site.

A confirmation email with your tracking number will be sent to you as soon as your package is shipped from our warehouse.

We do our best to resolve any issues our customers may encounter with their online items.

For more information, please read more about our refund policy.

Simply send us an image of the damaged item in question to the email address: contact.rubaneo@gmail.com and we will send you a similar replacement item as quickly as possible.

Our products may be shipped separately according to your order for security reasons. You should have received the tracking of the various packages by email. Please do not hesitate to contact us if you have any questions.

Yes, wait 3 days after your order and ask us via email at contact.rubaneo@gmail.com