Frequently asked Questions

What are the shipping times for your products?

The shipping time is 1 to 2 days and the delivery time is 7 to 12 working days after ordering on the site.

A confirmation email with your tracking number will be sent to you as soon as your package is shipped from our warehouse.

Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items.

For more information, please read more about our refund policy.

I received a damaged item. What can I do ?

Simply send us an image of the damaged item in question to the email address: and we will send you a similar replacement item as quickly as possible.

Some items are missing from my order, what's happening?

Our products may be shipped separately according to your order for security reasons. You should have received the tracking of the various packages by email. Please do not hesitate to contact us if you have any questions.

Do you provide product tracking information?

Yes, wait 3 days after your order and ask us via email at

Another question ?

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